Services / Automation
WhatsApp & AI Automation
Give customers a useful response sooner and free your team from repeated manual tasks. We design WhatsApp and AI workflows around your information, your staff and the points where a person needs to step in.
Who it's for
For teams handling frequent customer questions, bookings, reminders or follow-ups through WhatsApp.
The goal
What this work is built to do
- Faster answers to common questions
- Enquiries captured with useful context
- A clear handover to a human team member
- Routine reminders and follow-ups sent consistently
Our approach
From first review to a working result
- 01
Map the conversation
Identify common questions, required information, escalation points and the work your team repeats.
- 02
Connect the tools
Set up the approved WhatsApp channel and build answers and workflows around your own business knowledge.
- 03
Test with your team
Check real scenarios, refine responses and establish how staff review and take over conversations.
Scope
What we can deliver
The exact scope depends on your goals, existing tools and what the first review finds.
- WhatsApp Cloud API setup
- Business knowledge setup
- Lead capture flow
- Conversation dashboard
- Human takeover path
- Reminder or follow-up workflows
Common questions
Before we begin
- Will the AI answer from our business information?
- That is the goal. We organise the information you approve and test answers against real questions. Your team should still review the setup and take over sensitive or unusual conversations.
- Can our staff take over a conversation?
- Yes. The agent product includes a conversation dashboard and a human takeover path, so staff can step in when needed.
Let's make itwork for you.
Tell us what you need from Automation and we'll suggest the next step.