What a WhatsApp chatbot can do for a small business
Most customers in India already message businesses on WhatsApp. A chatbot answers the repeated questions, collects the details and calls your team when a person is needed.
What a WhatsApp chatbot can do
- Answer common questions such as timings, location and services
- Collect a customer's name, need and phone number
- Send booking confirmations and reminders
- Pass the chat to a staff member when a person is needed
What it should not do
A chatbot should not pretend to be a person, and it should not answer sensitive or unusual questions on its own. The best setups keep a clear way for your team to take over the chat.
Who benefits most
Businesses that get the same questions every day: clinics, pet care, coaching classes, retail shops, restaurants and service providers. If your staff keep typing the same replies, a chatbot can save that time.
What you need to start
- A WhatsApp Business number
- The questions customers ask most, with the answers you approve
- A person in your team who will take over chats
- Access to set up the WhatsApp Business API
Common questions
- Will a chatbot replace my staff?
- No. It handles repeated questions and collects details. Your team takes over when a customer needs a person.
- Can it work in Odia, Hindi and English?
- It can be planned for the languages your customers use. We decide this together when we list the questions.
- How do I get one set up?
- Message us on WhatsApp with your business type and the questions customers ask most.